Refund Policy

Last updated: 13 August 2026 · Applies to PagePull Pro subscriptions bought through pagepull.app

1. Who processes payments and refunds

Subscriptions are sold through our reseller Paddle.com, the merchant of record for all orders. Your payment details are held by Paddle, your invoice comes from Paddle, and refunds are issued by Paddle back to your original payment method. You can reach Paddle directly from the receipt email they sent you, or start with us at [email protected] — either works.

2. The 14-day guarantee

• Any charge — the first payment or a monthly renewal — is refundable in full if you ask within 14 days of the charge.
• Once a refund is approved, Paddle returns the money to your original payment method, typically within 5–10 business days depending on your bank.
• After a refund your plan returns to Free; your recipes, monitors and extracted data are stored in your browser and stay untouched.

We reserve the right to refuse refunds that form a pattern of abuse — for example repeatedly subscribing, consuming the full allowance, and refunding.

3. Cancelling

Cancelling stops future charges and is not the same as a refund. Cancel any time from the extension — settings → Manage subscription — or via the link in your Paddle receipt email. You keep Pro until the end of the period you've paid for, and nothing is charged after that. Outside the 14-day window we don't refund the remainder of a started period.

4. The Free plan and bring-your-own-key mode

The Free plan costs nothing and needs no cancellation. If you use PagePull with your own Anthropic API key, Anthropic's usage charges are billed by Anthropic under your agreement with them — we can't refund those.

5. Contact

Refund requests and billing questions: [email protected]. Include the email address you used at checkout, or your Paddle receipt, so we can find the order quickly.